The Lost Ring

Nanochallenge and Polymerchallenge is Veneto Nanotech and IMAST top initiative devoted to enterprise support. The mission of the two Italian clusters is to provide entrepreneurship opportunities, business support, commercialization of nanotechnology and polymer-based materials innovations and the creation of new companies in the Veneto and Campania regions. Since the first edition of Nanochallenge in 2005, [...]

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Consumers still interact with enterprises through traditional means. The voice channel and email remain the most common ways consumers interact with enterprises. Journeying to a branch’s physical location is still common. However, web self-service and short message service (SMS) are gaining popularity. Speaking with live agents is by far the most popular way consumers choose [...]

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Aarkstore announce a new report  ” Business Trends: Pharmaceuticals Technology Understanding Your Life Sciences Customer 2009 (Customer Focus) ” through its vast collection of market research report. Introduction This Ovum study examines top business challenges, IT budget outlook, and spending priorities among pharmaceutical and biotechnology companies in the US, Canada, the UK, France, Germany, Japan, [...]

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This business trends study is part of Ovum Enterprise’s Customer Interaction Technologies research. A survey was taken, asking 200 contact center managers about their IT budgets, investment plans, and channel priorities. The study is broken down into five sections. Each section is summarized at the beginning before being shown graphically. The report includes segmentation by [...]

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